Just so you know, before you message us about an order update, the processing times are clearly stated at the top of our website in the blue banner. This is updated occasionally as customer traffic, and their purchases with us fluctuate. The most recent update will always be displayed.
Most importantly, the time frame mentioned here is for 'Business Days', i.e. Monday - Friday. This does not include weekends or public holidays. So, for example, if you purchase on the 1st of the month and current processing times are stated as being 7-10 business days, then your order is due to ship somewhere between the 10th and 15th of the same month if there are no public holidays during that period. This is a worst-case scenario, and your order may (and usually does) ship earlier than the time frame given.
Please note, custom colour acrylic items (such as items from our Paint Rack range) may take an additional 2-4 business days on top of the already mentioned processing times.
To reduce congestion and email replies, we won't be able to provide shipping updates if your order is still inside this processing time frame. It isn't necessary because we have already informed you of the times involved.