How much is shipping?
Back 2 Base-ix® Wargaming Products web store utilises a 'by location' shipping module. So registering with the site with your correct address will give exact shipping costs.
When do you process my order?
As soon as possible! Orders are processed and shipped routinely five days a week. Generally speaking, your order will be out the door within 2-4 business days of payment being received. Should there be any delays, current SHIPPING NOTIFICATIONS can be found at the top of our main home page.
Items that are custom made, such as The Rack in your chosen acrylic colours will usually take 2-4 EXTRA business days to have shipped on top of those found at the top of our main home page.
You will be informed by e-mail as to what your order status is. Other information like tracking links if appropriate will also be supplied when looking at your order on our site. Please be sure to check your order history in 'My Account' when logged in.
Which postal service do you use?
The majority of our domestic shipments are handled with Aramex Couriers. These will require a signature upon delivery. Sometimes we may use either Courier Please and Startrack Express, to better serve your location. Australia Post may also be used, but typically as a last resort.
What about international shipping?
We send international packages by DHL Global Mail (5-12 business day travel time, with 'signed for' delivery) or Australia Post International Delivery, at our discretion, as to which option serves your country best.
Can I track my order?
Current shipping services allow us to supply a tracking number for Australia Post Regular Post, Express Post and Courier shipments to our domestic customers.
For our International buyers, DHL Global Mail and Australia Post International Mail shipments can be tracked online. Details will be provided in your purchase history.
And import taxes?
If you live outside Australia, you may be subject to import taxes or customs duty. We are afraid we are not responsible for any of these charges and we suggest you contact your local customs office to establish what charges if any, you may be liable for. Please don't ask us to doctor the CN22 Customs Declaration sticker on your package - it is against the law to provide false information.
How well will you pack my order?
Your order will be packed as well as we can possibly do so; nearly all will be sent in shipping cartons, wrapped in good amounts of protective materials. Having sent many parcels all around the world, items always arrive intact.
Can I get my order insured?
Yes. Insurance is available to most countries around the world. Please contact us for a quote if this is what you require.
What if I don't receive my order?
If you don't receive your items within twenty-eight days of dispatch notification (or two calendar months if you live outside Australia) - i.e., the date mentioned on the Items Dispatched e-mail - please let us know and we will organise replacement items immediately. This is totally free of charge but please note we cannot arrange a refund, only replacement items. It is our experience that very few packages actually go missing, however, and usually, a quick call to your local post sorting office and/or customs office will magically produce a package that has been waiting for you.
Once you have contacted us regarding lost items and we have sent out replacements, we must ensure any further orders you place with us will be sent using insured delivery. This will need to be added to your shopping basket, but you will have to pay for this extra cost of course. Please contact us prior to making further purchases with us if you have experience missing parcels in the past. We will not process your order unless insurance is taken out in these circumstances.